After waiting days for support to respond, basically was told to try taking my chair apart and put back together and “make sure I tightened the screws properly”
I’ve done all of that screws cannot be tightened any more. I followed the instructions to a T and still the chair feels cheap and unstable.
The chair still leans to the left despite getting a pipe wrench and removing the piston and re centering.
The seat base of the chair rocks/tilts forward and back even when locked in upright position.
The chair just feels cheap, wobbly, unstable for the cost.
Extremely disappointed and would not recommend.