New Ergochair Core- Leaning to left- help!

Just received my new Ergochair core with headrest and foot rest.

Completed assembly however the entire centre point of the chair is leaning to the left and I can’t figure out how to fix this. I’ve attempted to contact customer support twice with no response as of yet.

Just wondering if anyone else has experienced a leaning problem.

You’ll see in the attached photo the arm rests are fully extended- the right one sits above my desk the left one below- that’s how extreme the lean is and it’s causing added back pain.

1 Like

Hi there! Thank you for bringing this to our attention. May I have your order number and the email address so I can best assist you?

1 Like

847093 - I just provided additional photos to Windy who just responded via support.

2 Likes

Great! Our agent will assist you with a solution shortly. I do appreciate your patience :slight_smile: Besides this issue, I would love to know your thoughts on the assembly and the chair’s functions. Feel free to leave comments when you have a chance.

1 Like